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How to Whitelist

Since your ISP or email delivery service email client probably uses some type of spam filter, we ask that you add us to your trusted list of senders, contacts or address book. This is known as whitelisting.

Below are specific steps to take according to your email provider:


To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the "Spam Controls" link on the lower right side of your inbox screen.
  2. When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
  3. Choose the "allow email from" option.
  4. Add then click "Add"
  5. Click "Save"

AOL Web Mail

If you use AOL Web Mail, replying to an email from SignsUS will also work.

Email from that domain will now be delivered straight to your Inbox.

Yahoo! Mail

If you're not receiving email at you are expecting, there are two things you can do:

  1. Use the "Not Spam" button in your Bulk folder.
    • Check your Yahoo! Bulk folder
    • If you see mail from SignsUS, highlight it and click "Not Spam"
    • This does not guarantee that your mail will be delivered in the future, but it does help.
  2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.
    • Click "Options" in the top right navigation bar
    • Select "Mail Options" from the list that drops down
    • Choose "Filters" located on the left side of the page
    • Click the "Add" button on the Filters page
    • Choose the field you want to match in the incoming message. For example, "header" or "to".
    • Choose the criterion by which you want a match to be made, such as "contains"
    • Enter the text string to compare.
    • Choose the destination folder to which you would like the message delivered. For example: Inbox

Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the "Junk" folder if you do not see SignsUS email in your inbox
    If you see mail from SignsUS in the folder, click the "Mark as safe" link
  2. Add to your Safe List
  3. Click "Show content" to view the body of the email if it contains images and HTML
  4. Click "Mark as safe"
  5. SignsUS will now be added to your list of "Safe senders"

To Manually Add to Safe List:

  1. Click "Options" in the upper right corner of your Hotmail screen
  2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
  3. Click the link "Safe senders"
  4. Enter the email address ""
  5. Click "Add to list"


To make sure email gets delivered to your inbox, you must add the email address to your contacts list.

  1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
  2. Click "Add SignsUS to Contacts List" from the list that appears.
  3. You will now see SignsUS appear under the "Quick Contacts" list on the left side of the page.

Outlook 2003

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen — with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

  1. Change their automatic download settings
    • Right click on a non-displaying image in an HTML email
    • Choose "Change automatic download settings" option
    • When the popup comes up, uncheck the first box in the list that says "Don't download pictures or other HTML content automatically
    • Click "OK"
  2. Add your email or domain to their approved sender list
    • Right click on a non-displaying image in an HTML email
    • Choose "Add the domain to the safe sender list" option


If you are not receiving email at Earthlink, there are two actions you can take:

  1. Check "Suspect Email" folder
  2. Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the domain is not in your address book.

Suspect Email Folder:

Address Book Inclusion:


  1. Open the email message from the sender you want to add to your address book.
  2. Click on the "Save Address" link next to the "From Address.
  3. Check the "Add to Contacts" box and click "Save.


  1. Click on the [Save Address] link at the top of this message (it's next to From Address).
  2. For the field titled First Name, please enter SignsUS.
  3. Then click Save Entry and you're all done.


If SignsUS is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

  1. Click on the White List button.
  2. Add: to the bottom of your existing list.
  3. Click the Submit List button.
  4. Click the Subject White List button.
  5. Add: to the bottom of the list on a line by itself.
  6. Click the Submit List button.

Cloudmark SpamNet:

  1. Select "Cloudmark | Options" from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type:
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.


  1. Click the Addresses tab.
  2. Click New.
  3. Type:
  4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
  5. Uncheck 'Display in People Picker' under Other options.
  6. Click Submit.
  7. Click OK.


  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type:
  4. Click OK.


  1. Click Tools, then Blacklist & Friends.
  2. Click 'Add' on the right, the Friends list side.
  3. Make sure plain email address is selected.
  4. Type:
  5. Click OK.
  6. Click OK.

McAfee Spamkiller:

  1. Click Friends from the sidebar.
  2. Click Add.
  3. Type:
  4. Click OK.


  1. Check your 'Probably Spam' folder.
  2. If you see that SignsUS was incorrectly filtered out, select it.
  3. Click the 'Move to Inbox and Mark as Not Spam' button.


Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:


Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one. For more instructions, visit


  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click 'Add' under 'Known Good Senders and Recipients'.
  4. Type:
  5. Click OK.
  6. Click OK.

Spameater Pro:

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: under Address.
  5. Choose 'Full Email Address' under Address Type.
  6. Select Email Domain.
  7. Click OK.

Spam Inspector:

  1. Select Spam Inspector
  2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under 'Add a New Friend'.
  4. Type:
  5. Click the >> button.
  6. Click Close.

Spam Interceptor:

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address:
  3. Click Add.


  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click 'Add to Whitelist' from the menu.
  3. Type:
  4. Click Add.

Spam Sleuth:

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Make sure Active is checked.
  4. Type: on a line by itself in the entry field.
  5. Click OK.

All Other Spam Filters Not List Above

If SignsUS is being filtered, try adding to your Address Book or Contact list.

If messages continue to be sent to you junk folder contact support for the application and ask how to whitelist.